Terms & Privacy

Website Terms

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Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy govern Bev Reid’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Bev Reid’ or ‘me’ or ‘I’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
 

The use of this website is subject to the following terms of use:
 

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
   

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. This website is hosted by Wix, which uses cookies for a number of different reasons including for security purposes; for monitoring the performance of this website; and for providing a good experience for visitors. You can read more about how Wix uses cookies at https://support.wix.com/en/article/cookies-and-your-wix-site
   

• Neither me nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and I expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
   

• Your use of any information or materials on this website is entirely at your own risk, for which I will not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
   

• This website contains material which is owned by me. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with copyright general terms and conditions.
   

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
   

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
   

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that I endorse the website(s). I have no responsibility for the content of the linked website(s).
   

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
   

Privacy Policy
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This privacy policy (the “Policy”) describes how I collect, use and shares the personal information you provide to me and the information I collect in the course of operating my business and website.  By using this website you will be deemed to accept the terms of the Policy

The Information that I collect and where I get it from “Personal Information" is any information that can be used to identify you or that I can link to you and which I have in my possession or control.

I will collect and process the following Personal Information about you:
 

• I will collect Personal Information about you when you contact me about providing services to you (for example, your name, address, email contact details and telephone number).
   

• I may require further Personal Information from you (for example, your GP details) in order to comply with regulatory requirements.
   

• Depending on the nature of the work I engage in with you, I may collect and use special categories of Personal Information about you or a third party you tell me about (for example, Personal Information origin, religious or philosophical beliefs).
   

Visits to the website

I will collect Personal Information that you voluntarily provide to me if you contact me through the website. This information may include your contact details including name, address, email and telephone number.

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I use a third-party data processor, Wix.com, to host my website and help maintain its security and performance. To deliver this service it processes the IP addresses of visitors to my website.
 

Queries and Complaints

If you send a query or complaint to me, I will use the Personal Information you provide to me (for example, your name and the name(s) of any other individuals involved) in order to process your query or complaint and respond to you.
 

Sharing Your Information

I will not disclose any Personal Information you provide to any third parties other than:
 

• Where you have given, me consent to share the information.
   

• Where I am under a legal or regulatory duty to disclose or share your personal information.
   

• In order to enforce any agreements or terms and conditions between us.

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Data Security

I have appropriate security measures in place to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
 

I hold essential data electronically on a secure device. Network infrastructure is protected using firewalls and anti-malware software. I also have a back-up a server in a secure location.
 

I store papers which may contain Personal Information in lockable storage in my office when not being actively used. My office is secure.
 

When necessary, I dispose of or delete your data securely.
 

I ensure that agents and contractors are aware of their privacy and data security obligations and I take reasonable steps to ensure that employees of third parties working on my behalf are aware of their privacy and data security obligations.
 

I limit access to your personal information to those agents and contractors and other third parties who have a “need to know”.
 

I may give third parties access to the personal information I hold about you in order to comply with my regulatory obligations.
 

The transmission of information via the internet is never completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your electronic information transmitted to me and any transmission is at your own risk.
 

I have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where I am legally required to do so.
 

Links to other websites

This Website may, from time to time, provide links to other websites. I have no control over such websites and I am not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

 

Transferring your information outside the European Economic Area (EEA)

I do not transfer the information you give me to countries outside the EEA, except where the international transfer is necessary in connection with the services, I am providing to you.

If I transfer your information outside of the EEA in this way, and the country in question has not been deemed by the EU Commission to have adequate data protection laws, I will provide appropriate safeguards and I will be responsible for ensuring your privacy rights continue to be protected as outlined in this notice.
 

If you are outside the EEA, your information may be transferred outside the EEA in order to provide you with my services. By submitting your personal information to me in this way you agree to the transfer and processing of your information outside the EEA.

 

Data retention

I have a Retention and Archiving Policy which sets out my approach to the retention and deletion of the personal information I hold about you either in computer or manual files.

I will hold the information for as long as required by law or my regulatory obligations. My default retention period for personal data is twelve months unless otherwise specified by law.

Please note that Personal Information held on my client files may be retained for longer periods as it may be necessary to retain this data in order to protect legal rights and claims. Personal Information retained for longer periods may be securely stored in archive, either physically or digitally. These archives will not be generally accessible by myself unless it is necessary in the context of a legal claim or there is another overriding reason which justifies access to this data.

I review the personal data (and the categories of personal data) I am holding on a regular basis to ensure the data I am holding is still relevant to my services and is accurate. If I discover that certain data I am holding is no longer necessary or accurate, I will take reasonable steps to correct or delete this data as may be required.
 

Your Rights

You can request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information I hold about you and to check that I am lawfully processing it:
 

• You can ask me to correct any information that I hold about you which is incorrect, incomplete or inaccurate.
   

• You can ask me to erase your personal information from my files and systems where there is no good reason for me continuing to hold it.
   

• You can object to me using your personal information to further my legitimate interests (or those of a third party) or where I am using your personal information for direct marketing purposes.
   

• You can ask me to restrict or suspend the use of your personal information, for example, if you want me to establish its accuracy or my reasons for using it.
   

• You can ask me to transfer your personal information to another person or organisation.

 

If you have any questions about this privacy notice or how I handle your personal information, please contact bev.reid@city-therapy.com

You have the right to make a complaint at any time.
 

Policy last update 7 September 2022